Returns & Exchanges

At Toobas.pk, we strive for perfection in every customized gift; however, if your order arrives damaged or incorrect, we offer a hassle-free 7-day return and exchange policy. Please note that personalized items can only be returned if there is a manufacturing defect or a printing error on our part.

Return Process

• 1.
  Report the Issue

  Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and clear photos of the defect.

• 2.
  Verification Process

  Our quality assurance team will review your claim within 24-48 hours to verify the error or damage against your original design specifications.

• 3.
  Pack the Item

  Once approved, securely pack the item in its original packaging, ensuring all tags and accessories are included to prevent further damage during transit.

• 4.
  Replacement or Refund

  Choose between a free replacement of your customized gift or a full refund processed to your original payment method or bank account.